Issue with doctor calendars in South America

Incident Report for DocPlanner

Resolved

This incident has been resolved.

Posted Nov 13, 2024 - 13:57 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 13, 2024 - 13:39 CET

Identified

We have identified the issue, and Docplanner engineering team is working on a solution right now.

Posted Nov 13, 2024 - 13:35 CET

Investigating

We are currently investigating the issue related to doctor's calendars in SaaS.

Posted Nov 13, 2024 - 13:15 CET

This incident affected: Marketplace (Marketplace: Brazil, Marketplace: Chile, Marketplace: Argentina, Marketplace: Colombia, Marketplace: Peru) and SaaS (SaaS: Brazil, SaaS: Colombia, SaaS: Chile, SaaS: Peru, SaaS: Argentina).