Issues affecting small subset of patient bookings on the Marketplace

Incident Report for DocPlanner

Resolved

This incident has been resolved.
Posted Apr 08, 2025 - 12:41 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 07, 2025 - 17:19 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 07, 2025 - 17:18 CEST

Investigating

We've identified an issue with patient bookings on our marketplace, where some patients are able to book appointments despite no availability on the PMS side. Our engineering team is mobilised and actively working to resolve the issue as quickly as possible.
Posted Apr 07, 2025 - 13:49 CEST
This incident affected: Marketplace (Marketplace: Poland, Marketplace: Italy, Marketplace: Brazil) and Clinic Cloud, MyDR.