SSO issues creating tokens, EU Marketplace down

Incident Report for DocPlanner

Resolved

This incident has been resolved.

Posted Jul 30, 2025 - 11:21 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 30, 2025 - 11:01 CEST

Update

We are continuing to work on a fix for this issue.

Posted Jul 30, 2025 - 10:46 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 30, 2025 - 10:44 CEST

This incident affected: Marketplace (Marketplace: Poland, Marketplace: Italy, Marketplace: Turkey, Marketplace: Czech Republic, Marketplace: Spain, Marketplace: Portugal, Marketplace: Germany) and SSO (SSO: Poland, SSO: Italy, SSO: Turkey, SSO: Czech Republic, SSO: Brazil, SSO: Mexico, SSO: Chile, SSO: Argentina, SSO: Colombia, SSO: Peru, SSO: Portugal, SSO: Germany, SSO: Spain).