Marketplace MX outage

Incident Report for DocPlanner

Resolved

This incident has been resolved.

Posted Oct 20, 2025 - 22:09 CEST

Monitoring

Full functionality has been recovered, we will keep monitoring.

Posted Oct 20, 2025 - 21:55 CEST

Update

Noa Notes is operational again, no delays in transcription expected.

Marketplace is no longer partial out but it's still unstable, degraded performance.

We continue to cooperate with infrastructure provider (AWS) on mitigating the issue.

Posted Oct 20, 2025 - 19:52 CEST

Update

Noa Notes' performance is affected, customers may expect significant delays in transcription.

We keep working with AWS Support on mitigating the issue.

Posted Oct 20, 2025 - 19:01 CEST

Update

We have decided to temporarily shutdown Marketplace (patient part of service) to preserve full functionality for professionals using our SaaS.

We keep in contact with AWS to mitigate issue as fast as possible.

Posted Oct 20, 2025 - 18:17 CEST

Update

We are being impacted by AWS N.Virginia region outage, we keep working to limit impact on customers - services are still unstable.

Posted Oct 20, 2025 - 16:38 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 20, 2025 - 16:16 CEST

Investigating

We are currently investigating this issue.

Posted Oct 20, 2025 - 15:43 CEST

This incident affected: Noa Notes (Noa Notes: Mexico) and Marketplace (Marketplace: Mexico).